Avaya 3302 : Avaya Contact Center Control Manager Implementation and Maintenance Exam

3302 real exams

Exam Code: 3302

Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam

Updated: Oct 30, 2026

Q & A: 70 Questions and Answers

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Avaya 3302 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Contact Center Control Manager Implementation and Maintenance Exam
Exam Number:3302
Certificate Validity Period:2 years
Exam Duration:90 minutes
Available Languages:English
Related Certifications:Avaya Contact Center Solutions
Exam Price:$125 USD
Real Exam Qty:70
Passing Score:70%
Exam Format:Multiple Choice, Multiple Select
Recommended Training:Avaya Contact Center Control Manager Implementation & Maintenance Course
Exam Registration:Pearson VUE Registration
Avaya Learning Center
Sample Questions:Free Download 3302 bootcamp pdf
Exam Way:Proctored exam at Pearson VUE test centers / Online proctored
Pre Condition:Recommended: Hands-on experience with Avaya ACCCM and related contact center products; no mandatory prerequisite exam
Official Syllabus URL:https://support.avaya.com

Avaya 3302 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation & Deployment25%- Post-installation validation
- Server installation and configuration
- Prerequisites and compatibility
- License activation and setup
Topic 2: Integration & Connectivity25%- Integration with Communication Manager
- Integration with CMS, Call Recorder and other systems
- Firewall and security configuration
- Network ports and protocols
Topic 3: ACCCM Architecture & Components20%- Database and licensing
- Web interface and navigation
- System overview and functionality
- Server components and services
Topic 4: Maintenance & Troubleshooting10%- Log analysis and monitoring
- Upgrades and updates
- Common issues and resolution
- Backup and restore procedures
Topic 5: Configuration & Administration20%- User, agent and extension management
- Roles and permissions
- System parameters and settings
- Schedule server and automation tasks

Avaya 3302 Exam: Quick Answers

Yes — download the free Avaya Contact Center Control Manager Implementation and Maintenance demo and judge the quality yourself before paying; the whole content goes further than the demo, but the demo shows the style. Purchases include 365 days of free updates delivered by email; renew afterward at 50% off.

Recommended: Hands-on experience with Avaya ACCCM and related contact center products; no mandatory prerequisite exam Eligibility rules change over time, so verify the current requirements on the official page (official 3302 exam page) before registering.

The Avaya Contact Center Control Manager Implementation and Maintenance is Avaya's certification exam for Avaya Certified Implementation Specialist (ACIS), at the Specialist level. Related credentials include Avaya Contact Center Solutions. Prepare efficiently: short review sessions anywhere, mock exams when you have a desk.

The Avaya Contact Center Control Manager Implementation and Maintenance blueprint spans 5 domains — including Configuration & Administration (20%), Integration & Connectivity (25%), Installation & Deployment (25%). Tag key points per domain in the PDF version; the complete outline above lists every subtopic.

90 minutes for 70 questions. Build pacing with the PassTorrent software engine: repeated timed mock exams make the real clock feel easy.

Yes:

After any course, consolidate the knowledge with the 70 practice questions for the Avaya Contact Center Control Manager Implementation and Maintenance — every answer expert-verified.

Our system emails the Avaya Contact Center Control Manager Implementation and Maintenance material automatically right after purchase — about a minute; click the link, sign in, and use the engine immediately, with 24/7 help if nothing arrives within 2 hours. If you unfortunately fail the corresponding 3302 exam within 60 days of purchase, you're welcome to a full refund: upload your failed result — a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — and we handle it within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. We also recommend an alternative: exchange for two equal-value products free.

Through the vendor's official registration channels:

The Avaya Contact Center Control Manager Implementation and Maintenance is delivered Proctored exam at Pearson VUE test centers / Online proctored — pick the arrangement that suits you when booking.

$125 USD per attempt, 70% to pass. Each retake costs the full fee, so prepare thoroughly the first time — the 70 practice questions for the 3302 exam at PassTorrent closely simulate the real test.

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question #1

To determine why you are unable to add an extension to the Communication Manager (CM), you want to enable logging for the Provisioning service to log the communication between the provisioning service and the CM. The IP address of the CM is 192.168.23.31.
Which file needs to be edited, and which entry needs to added to the file?

  • A. NAV360_ProvisioningService.exe.config
    <appsettings>
    <add key="cm_cd_192.168.23.31"value="0"/>
    <add key="cm_id_192.168.23.31"value="0"/>
    <add key="cm_rd_192.168.23.31"value="200"/>
    <add key="cm_log_192.168.23.31"value="Y"/>
    </appsettings>
  • B. NAV360_ProvisioningService.exe.config
    <appsettings>
    <add key="cm_cd_192.168.23.31" value-"0"/>
    <add key="cm_id_192.168.23.31" value-"0"/>
    <add key="cm_rd_192.168.23.31" value-"200"/>
    <add key="cm_log_192.168.23.31" value-"N"/>
    </appsettings>
  • C. Web.config
    <appsettings>
    <add key="cm_cd_192.168.23.31"value="0"/>
    <add key="cm_id_192.168.23.31"value="0"/>
    <add key="cm_rd_192.168.23.31"value="200"/>
    <add key="cm_log_192.168.23.31"value="N"/>
    </appsettings>
  • D. NAV360_ProvisioningService.exe
    <appsettings>
    <add key="cm_cd_192.168.23.31"value="0"/>
    <add key="cm_id_192.168.23.31"value="0"/>
    <add key="cm_rd_192.168.23.31"value="200"/>
    <add key="cm_log_192.168.23.31"value="Y"/>
    </appsettings>
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

  • A. Restart the Synchronizerservice.
  • B. Restart the Provisioning server.
  • C. Restart theLicensingserver.
  • D. Restart the Import service.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

  • A. Enable the ACCCM In Range feature in the Dialing Plan tab.
  • B. Check the 'Do Not Sync' box in the Dialing Plan tab.
  • C. Disable the ACCCM Range Management feature in the Dialing Plan tab.
  • D. Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

  • A. OrganizationHierarchy teams
  • B. Administrators
  • C. ACCCM Dial plans
  • D. Products
  • E. Organization Hierarchy sites
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

Question #5

A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

  • A. A live user has already logged in to CM using similar login credentials.
  • B. The ACCCM license file has expired.
  • C. The 5022/5023 portTelnet or ssh is disabled in CM.
  • D. The ACCCM server Remote Desktop is disabled.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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