You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer named Alex. There is an Active Directory and Microsoft System Center Configuration Manager (CfgMgr)for him. Since you provide technical support, you are asked to find out which data fields must be used to create a baseline hardware inventory report by using Active Directory and CfgMgr. Which data fields must be used?

• A. MAC address and Product title must be used.
• B. Operating system version and Product title must be used.
• C. Fully qualified domain name (FQDN) and Processor must be used.
• D. User name and NetBIOS must be used.

You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer named Alex. According to the requirement of Alex, you attempt to reconcile a software entitlement for him. This morning you get two reports from Alex. One is about Microsoft License Statement (MLS) and the other one is about reseller purchase history. In these two reports, both of product description and purchase order number and date are contained. Now the customer requires that an additional data field should be added to the two reports. So of the following data fields, which one should be identified?

• A. Agreement enrollment number should be identified.
• B. Customer name should be identified.
• C. Manufacturer part number should be identified.
• D. Purchase order date should be identified.

You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer. In the company of this customer, there is an office in New York. In the office, all software and hardware purchasing is centralized. Now the customer assigns a task to you. The scope of a SAM program assessment should be defined for him. Which information should you gather?

• A. You have to gather the information of list of people responsible for SAM sign-off
• B. You have to gather the information of quantity of server licenses
• C. You have to gather the information of install, move, add, change (IMAC) activities
• D. You have to gather the information of current license versions

You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer named Alex. Hardware and software inventory procedures as well as Volume license agreements have been collected by you for Alex. Alex requires that the scope of a SAM program assessment should be defined for him. Since you are the technical support, you have to achieve this for him. In order to accomplish that task, which information below should be used?

• A. In order to accomplish that task, number of IT staff should be used.
• B. In order to accomplish that task, physical asset locations should be used.
• C. In order to accomplish that task, number of contract employees should be used.
• D. In order to accomplish that task, preferred software vendor should be used.
• E. None of the above.

You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer. In his company, there is a centralized software purchase process. Alex notices that department heads use their personal credit cards to purchase software at times. Therefore, he decides to cut down the amount of software purchasing by the department heads. Since you can provide technical support, he assigns this task to you. What action should you perform to accomplish your task?

• A. In order to accomplish the task, the Business Software Alliance (BSA) should be notified.
• B. In order to accomplish the task, a SAM awareness and education program should established.
• C. In order to accomplish the task, a SAM optimization assessment should be performed.
• D. In order to accomplish the task, a software inventory tool should be implemented.