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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following would NOT be contained in a release policy?

A) The risk register for the release
B) Roles and responsibilities for the release
C) Entry and exit criteria of the release into testing
D) Naming and numbering conventions

2. Which statement should NOT be part of the value proposition for Service Design?

A) Improved Service alignment with business goals
B) Better balance of technical skills to support live services
C) Improved quality of service
D) Reduced total cost of ownership

3. Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

A) 2, 3 and 4 only
B) 1, 3 and 4 only
C) All of the above
D) 1, 2 and 3 only

4. Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service

A) 1 and 2 only
B) 2 and 3 only
C) All of the above
D) 1 and 3 only

5. Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function

A) 1 only
B) Both of the above
C) Neither of the above
D) 2 only

Solutions: