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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two types of joins are available in analytics?

A) Peripheral
B) Internal
C) Inner
D) Intersection
E) Outer LTD) External

2. Which three requirements can be implemented by using workspace rules?

A) Prompting a customer care executive to dynamically open a guide
B) Dynamically setting the URL for browser control
C) Calling an add-in
D) Triggering escalation mails to the manager after the escalation time is over
E) Calling a CPM script

3. Which statement is true about the JavaScript API?

A) It is available when you use the Connect Common Object Model CCOM for API operations.
B) It cannot be used in Custom Object workspaces.
C) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
D) It comes with in-built exception handling.

4. For which three reasons should you recommend using workflows?

A) They guide agents through complex customer interactions and data updates.
B) They promote efficiency.
C) They help customers find relevant knowledge answers.
D) They reduce human error.
E) They can sort incidents raised by a contact.

5. Which two statements are true about generic objects?

A) They can be used with standard objects.
B) They belong to a stand-alone class that is not derived from an RN object.
C) They require the type of data to be set dynamically.
D) They are used when working with custom objects only.
E) They automatically consider a package to consist of custom objects.

Solutions: