You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the___________in the service level to 3 days.

• A. passed deadline
• B. urgency
• C. goal
• D. deadline

...event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room.
If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two)

• A. Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
• B. Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.
• C. Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.
• D. Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.

A sales manager must be able to approve sales quote proposals by email and from their mobile devices. What do you implement this requirement?

• A. Add an Approve/Reject step and enable email notifications on the case type.
• B. Add an Approve/Reject step and enable approval from email and mobile.
• C. Add an Approve/Reject step and a Send Email step.
• D. Add an Approve/Reject step with mobile approval enabled and add a Send Email step.

Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)

• A. Creation of case steps is factored into MLP sizing.
• B. Initial estimations are high-level approximations.
• C. Complex features are always reserved for MLP 2 and later.
• D. MLP sizing leads to more precise resource planning.

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?

• A. Open the Explore data landing page, and then add a Reporting widget.
• B. Open the Explore data landing page, and then create a new insight.
• C. Open the Data landing page, and then create a new insight.
• D. Open the Channels landing page, and then add a new portal.