ISO Beingcert ISO/IEC 20000 Lead Implementer : ISOIEC20000LI

ISOIEC20000LI real exams

Exam Code: ISOIEC20000LI

Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam

Updated: Aug 03, 2026

Q & A: 123 Questions and Answers

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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionObjectives
Planning an SMS Implementation- Implementation Planning
  • 1. Service management objectives
  • 2. Risk and opportunity management
  • 3. Implementation roadmap
Preparation for Certification Audit- Certification Readiness
  • 1. Evidence collection
  • 2. Compliance verification
  • 3. Audit preparation
Implementing an SMS Based on ISO/IEC 20000- Service Management Processes
  • 1. Incident and problem management
  • 2. Supply and demand management
  • 3. Service design, build and transition
  • 4. Service assurance
  • 5. Relationship and agreement management
  • 6. Service portfolio management
Monitoring and Measurement of an SMS- Performance Evaluation
  • 1. Service reporting
  • 2. Monitoring and measurement
  • 3. Internal audit
  • 4. Management review
Continual Improvement- Improvement Activities
  • 1. Corrective actions
  • 2. Continual service improvement
  • 3. Nonconformity management
Fundamental Principles and Concepts of Service Management Systems- Service Management System Concepts
  • 1. Benefits of an SMS
  • 2. Service management principles
  • 3. ISO/IEC 20000 framework
Service Management System Requirements- ISO/IEC 20000 Requirements
  • 1. Service management policy
  • 2. Roles and responsibilities
  • 3. Leadership and commitment
  • 4. Context of the organization

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determinedthat this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on scenario 5. in which category of the interested parties does the MR manager of Operaze belong?

A) Positively influenced interested parties, because the ISMS will increase the effectiveness and efficiency of the HR Department
B) Negatively influenced interested parties, because the HR Department will deal with more documentation
C) Both A and B


2. An organization wants to enable the correlation and analysis of security-related events and other recorded data and to support investigations into information security incidents. Which control should it implement7

A) Use of privileged utility programs
B) Installation of software on operational systems
C) Clock synchronization


3. Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determinedthat this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on scenario 5. which committee should Operaze create to ensure the smooth running of the ISMS?

A) Information security committee
B) Management committee
C) Operational committee


4. The application used by an organization has a complicated user interface. What does the complicated user interface represent in this case?

A) An intrinsic vulnerability, since it is a characteristic of the asset
B) An extrinsic vulnerability, since it is fin external factor that impacts the asset
C) A type of threat, since it may result in an unwanted incident


5. Who should verily the effectiveness of the corrective actions taken by the auditee after an internal audit?

A) The information security manager
B) An Independent auditor should be contracted to perform this evaluation
C) The internal auditor


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: C

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