[2026] ITIL-4-DITS Exam Dumps, Test Engine Practice Test Questions
Pass ITIL-4-DITS exam [Mar 13, 2026] Updated 62 Questions
To prepare for the ITIL-4-DITS certification exam, candidates can take a training course or study on their own. There are various training providers that offer ITIL 4 Leader: Digital & IT Strategy courses, both in-person and online. Candidates can also use study materials such as books, practice exams, and online resources to prepare for the exam. It is important to note that candidates should have a strong understanding of ITIL 4 principles and practices before attempting this certification exam.
The ITIL 4 Leader: Digital & IT Strategy Exam certification covers a wide range of topics such as digital strategy, digital transformation, IT governance, risk management, and service management. ITIL-4-DITS exam assesses candidates on their ability to understand and apply digital and IT strategy concepts, as well as their ability to develop and implement effective digital strategies. Candidates who pass the exam will be able to demonstrate their ability to lead digital and IT strategy initiatives and provide strategic guidance to their organizations. The ITIL 4 Leader: Digital & IT Strategy certification is an excellent investment for IT professionals who wish to advance their careers and demonstrate their expertise in digital and IT strategy.
NEW QUESTION # 28
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Operational excellence supported by customer and market relevance
- B. Market relevance supported by ecosystem disruption
- C. Ecosystem disruption supported by operational excellence
- D. Customer and market relevance supported by operational excellence
Answer: D
Explanation:
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16
NEW QUESTION # 29
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Digital transformation
- B. Digital positioning
- C. Operational technology
- D. Organizational disruption
Answer: A
Explanation:
Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 30
An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.
Which characteristic should they focus on to achieve this?
- A. Agile
- B. Resilient
- C. Continuous
- D. Lean
Answer: D
NEW QUESTION # 31
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The organization's governing body should define and implement the programme
- B. A digital task force should be appointed to define and Implement me programme
- C. individual initiatives should be defined and implemented separately
- D. The Chief Digital Officer should define and implement the programme
Answer: B
Explanation:
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
NEW QUESTION # 32
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Uninterrupted delivery
- B. Organizational resilience
- C. Elimination of waste
- D. Organizational agility
Answer: C
Explanation:
Elimination of waste is about identifying and removing any activities, resources, or outputs that do not add value to the customers or the organization. This can help optimize value streams and processes, improve efficiency and effectiveness, reduce costs and risks, and increase customer satisfaction. Reference: ITIL 4 Leader: Digital and IT Strategy, page 64
NEW QUESTION # 33
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's products
- B. An organization's products are required for the execution of an activity
- C. An organization's services ate based on the organization's products
- D. An organization's resources are combinations of the organization's services
Answer: C
NEW QUESTION # 34
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's services ate based on the organization's products
- B. An organization's resources are combinations of the organization's products
- C. An organization's products are required for the execution of an activity
- D. An organization's resources are combinations of the organization's services
Answer: C
Explanation:
An organization's products are required for the execution of an activity is the best description of the relationship between organization's products, services, and resources. A product is a configuration of an organization's resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. Reference: ITIL 4 Leader: Digital and IT Strategy, page 11-12
NEW QUESTION # 35
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Lagging metrics predict what a is likely to happen in the future
- C. Legging metrics report what has been achieved
- D. Lagging metrics are easy to measure and to influence
Answer: C
NEW QUESTION # 36
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the organizational change, and another for the remaining Initiatives
- B. Create one single business case that provides justification for all three initiatives
- C. Create one business case for the technology upgrade, and another for the remaining Initiatives
- D. Create three different business cases providing justification for each Initiative
Answer: D
Explanation:
Creating three different business cases providing justification for each initiative is the best approach to take when creating the business case(s). This can help evaluate the costs, benefits, risks, and impacts of each initiative separately and compare them with each other. It can also help prioritize and sequence the initiatives based on their feasibility and desirability. Reference: ITIL 4 Leader: Digital and IT Strategy, page 49-50
NEW QUESTION # 37
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- B. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- C. Shareholder will receive Improve dividends from increased proms without significant Investment
- D. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
Answer: A
NEW QUESTION # 38
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Cannibalism
- B. Concurrence
- C. Erosion
- D. synergism
Answer: D
Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39
NEW QUESTION # 39
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Working with workflow and talent management
- B. Encouraging digital technology opportunities
- C. Giving employees time for training and development
- D. Establishing a mantel intelligence culture
Answer: B
NEW QUESTION # 40
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Employment laws effecting service provider staff
- B. Knowledge and understanding of potential Innovative technology
- C. A mixed demographic of users with varied levels of IT skills
- D. Well-trained service desk staff with a broad set of skills
Answer: D
NEW QUESTION # 41
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
- A. Utilize metrics to ensure stall comply with the strategy
- B. Tallor strategic communications to the stakeholders preferences
- C. Ensure there is one common communication channel for the strategy
- D. Deliver compulsory strategic awareness sessions regularly
Answer: B
NEW QUESTION # 42
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's services ate based on the organization's products
- B. An organization's resources are combinations of the organization's products
- C. An organization's products are required for the execution of an activity
- D. An organization's resources are combinations of the organization's services
Answer: C
NEW QUESTION # 43
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the organizational change, and another for the remaining Initiatives
- B. Create one single business case that provides justification for all three initiatives
- C. Create one business case for the technology upgrade, and another for the remaining Initiatives
- D. Create three different business cases providing justification for each Initiative
Answer: D
NEW QUESTION # 44
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Dis risk
- B. innovation risk
- C. Engagement risk
- D. Cyber security risk
Answer: C
NEW QUESTION # 45
Which is a leadership skill that relates to having a digital mindset?
- A. Bulking a rapport with regulators and government officials
- B. Sharing success stories frequently to motivate others
- C. Looking at the potential of new tools to meet customer needs
- D. Measuring the success of strategic digital initiatives
Answer: C
NEW QUESTION # 46
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined by the executive leader and communicated to me divisions
- B. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- C. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- D. Vision and strategy should be defined in collaboration with the leaders of the organization and division
Answer: D
Explanation:
Vision and strategy should be defined in collaboration with the leaders of the organization and division to ensure alignment, coherence, and buy-in across the organization. This can help create a shared understanding of the goals, values, and direction of the organization and its divisions, as well as leverage the expertise and insights of different leaders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 9-10
NEW QUESTION # 47
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Lagging metrics predict what a is likely to happen in the future
- C. Legging metrics report what has been achieved
- D. Lagging metrics are easy to measure and to influence
Answer: C
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 48
An organization develops and delivers a range of digital products and services.
Which is the BEST approach to addressing the risks related to digital technology?
- A. Reducing the use of digital technology
- B. Accepting extra work and investing in large projects
- C. Taking small, calculated risks that do not have a large impact
- D. Focusing on protecting the assets inside the organization
Answer: C
NEW QUESTION # 49
Which describes an aspect of IT strategy?
- A. A strategic plan to automate internal activities or replace outdated technology
- B. A business strategy that relies on digital technology to achieve its goals and purpose
- C. A strategy to re-launch existing products and services using digital technology
- D. An understanding of how the IT department enables the business to achieve its strategic goals
Answer: D
NEW QUESTION # 50
Which describes business strategy?
- A. A means of defining and communicating how an organization intends to achieve its goals
- B. A model to define how the organization will be run
- C. A way to stay relevant to customer needs or market dynamics as they change
- D. A description of how the organization should be configured to provide value to customers
Answer: A
NEW QUESTION # 51
An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.
Which aspect of the service value system is the organization reviewing?
- A. Opportunity
- B. Practices
- C. Governance
- D. Value
Answer: D
NEW QUESTION # 52
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The ITIL 4 Leader: Digital & IT Strategy certification is the highest level of the ITIL 4 certification scheme, and it provides a comprehensive understanding of digital and IT strategy development and implementation. ITIL 4 Leader: Digital & IT Strategy Exam certification covers key elements such as the impact of digital transformation on IT strategy, the role of IT in business strategy, and the tools and techniques used to develop and implement effective digital and IT strategies.
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