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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

A. 750
B. 1000
C. 1500
D. 500

Question 2

A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A. Oracle Sun Blade 150
B. Amazon Web Services
C. Oracle Fire V880/V890
D. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
E. Avaya Solutions Platform Servers

Question 3

Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

A. Enterprise
B. ReadyNow
C. Secure
D. Custom

Question 4

A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
B. Experience Portal will use the AAMS as a media resource.
C. AAMS provides Communication Manager IP audio functionality.
D. AAMS provides virtualization, high channel density and no playback announcement limits.
E. AAMS is shareable between different adopters.

Question 5

Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A. Avaya Aura® Application Enablement Services
B. Avaya Aura® Media Server
C. Avaya Aura® Session Border Controller
D. Avaya Aura® Session Manager

Solutions: