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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call

2. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A) Ethereal data traces
B) IP Office Knowledge Base Web Site
C) Help button on Monitor
D) Log into support.avaya.com web site and check on the "InSite" field
E) System Status Support tool

3. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN line?

A) Ns3033211234
B) NCID3033211234
C) NCLI3033211234
D) Nss3033211234

4. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)

A) Microsoft C#
B) DCOM service
C) MSDE 2000
D) Microsoft .NET Framework 3.5 Family Updates
E) MS-SQL 2005/Express

5. With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?

A) It is equal to the number of licensed Administrators.
B) It is a separately licensed feature of CCR.
C) It is equal to the number of licensed Supervisors.
D) It is equal to the number of licensed Users.

Solutions: