Oracle 1Z0-1037-21 : Oracle Knowledge Management 2021 Implementation Essentials

1Z0-1037-21 real exams

Exam Code: 1Z0-1037-21

Exam Name: Oracle Knowledge Management 2021 Implementation Essentials

Updated: Aug 03, 2026

Q & A: 72 Questions and Answers

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Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionWeightObjectives
B2C Service Knowledge Foundation35%- Knowledge Base Configuration
  • 1. Content types and categories
    • 2. Setup and administration
      • 3. Access control and permissions
        - Content Authoring and Management
        • 1. Create and edit answers
          • 2. Review and publishing workflow
            • 3. Version control and archiving
              Common B2C Service Features15%- General Platform Functionality
              • 1. Queues and routing
                • 2. Interface and navigation
                  • 3. Security and administration basics
                    Knowledge Advanced35%- Advanced Configuration
                    • 1. Taxonomy and metadata management
                      • 2. Synonyms and concepts
                        • 3. Search and relevance tuning
                          - Integration and Customization
                          • 1. Web services and APIs
                            • 2. Integration with B2C Service
                              • 3. Custom fields and attributes
                                Reports and Analytics15%- Knowledge Reports
                                • 1. Usage and search analytics
                                  • 2. Content performance metrics
                                    • 3. Queue and activity reports

                                      Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                                      1. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
                                      How will you do this without impacting the knowledgebase answer?

                                      A) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
                                      B) Add a conditional section within the answer with any access level.
                                      C) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
                                      D) Make the answer status private, make the required changes, and republish it.


                                      2. What does the response requirement in an SLA specify?

                                      A) individual time limits for the initial response time and subsequent resolution asper the business hours.
                                      B) the overall maximum time limit for the initial response and resolution for each incident.
                                      C) initial response time limit to all customer inquiries within one business day.
                                      D) the maximum number of days allowed for the resolution of an incident as per the business hours.


                                      3. Which statement is true about generic objects?

                                      A) CRUD operations cannot be performed with generic objects.
                                      B) Batching and chaining operations are supported only by generic objects.
                                      C) A genericobject representation must be built for custom objects.
                                      D) A generic object representation must be built for handling standard objects.


                                      4. Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

                                      A) If a new transaction is in the batch request after the failed transaction, the transaction will not run.
                                      B) The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
                                      C) If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
                                      D) In a batch request, the server will allow up to 100 transactions.
                                      E) A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.


                                      5. Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

                                      A) notification configuration
                                      B) privileges
                                      C) user roles
                                      D) configured workflow processes
                                      E) content life cycle events


                                      Solutions:

                                      Question # 1
                                      Answer: C
                                      Question # 2
                                      Answer: B
                                      Question # 3
                                      Answer: B
                                      Question # 4
                                      Answer: C,E
                                      Question # 5
                                      Answer: D,E

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