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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. How might a charismatic leader work to increase performance in an organization?

A) Avoid increasing personal risk
B) Use a directive approach
C) Articulate an appealing vision
D) Display type A characteristics

2. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Self-managed teams
B) Production teams
C) Problem-solving teams
D) Virtual teams

3. Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?

A) A system that emphasizes individual rewards for aggressive competitiveness
B) A system that emphasizes group rewards for maximizing productivity
C) A system that emphasizes group rewards based on aggressive competitiveness
D) A system that emphasizes rewards for individual contributions as well as for selfless contributions

4. What defines acceptable standards of behavior that are shared by group members?

A) Group roles
B) Group conformity
C) Group status
D) Group norms

5. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
B) A climate of trust, members who fill role demands, and an absence of conflict
C) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
D) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict

Solutions: