EXIN ITIL-F : ITIL Foundation

ITIL-F real exams

Exam Code: ITIL-F

Exam Name: ITIL Foundation

Updated: Sep 24, 2026

Q & A: 325 Questions and Answers

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EXIN ITIL-F Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Service Value System (SVS)- Service Value Chain activities
  • 1. Obtain/Build
    • 2. Improve
      • 3. Engage
        • 4. Design and Transition
          • 5. Deliver and Support
            • 6. Plan
              Topic 2: ITIL Guiding Principles- Core guiding principles
              • 1. Focus on value
                • 2. Start where you are
                  • 3. Think and work holistically
                    • 4. Optimize and automate
                      • 5. Progress iteratively with feedback
                        • 6. Collaborate and promote visibility
                          • 7. Keep it simple and practical
                            Topic 3: ITIL Practices Overview- Service management practices
                            - Technical management practices
                            - General management practices
                            Topic 4: Key Concepts of Service Management- Value creation through services
                            • 1. Service relationships
                              • 2. Utility and warranty concepts
                                Topic 5: The Four Dimensions of Service Management- Value streams and processes
                                - Partners and suppliers
                                - Information and technology
                                - Organizations and people

                                EXIN ITIL Foundation Sample Questions:

                                Question #1

                                Which of these statements about resources and capabilities is CORRECT?

                                • A. Capabilities are types of service asset and resources are not
                                • B. Neither capabilities nor resources are types of service asset
                                • C. Resources are types of service asset and capabilities are not
                                • D. Resources and capabilities are both types of service asset
                                Reveal Solution  Discussion  0

                                Correct Answer: D  🗳️

                                Question #2

                                Which of the following are benefits to the business of implementing service transition?
                                1 . Better reuse and sharing of assets across projects and resources
                                2 . Reduced cost to design new services
                                3 . Result in higher volume of successful changes

                                • A. 1 and 2 only
                                • B. 2 and 3 only
                                • C. None of the above
                                • D. 1 and 3 only
                                Reveal Solution  Discussion  0

                                Correct Answer: D  🗳️

                                Question #3

                                Which of the following are classed as stakeholders in service management?
                                1 . Customers
                                2 . Users
                                3 . Suppliers

                                • A. 1 and 2 only
                                • B. 2 and 3 only
                                • C. All of the above
                                • D. 1 and 3 only
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                Question #4

                                A process owner has been identified with an "I" in a RACI matrix.
                                Which one of the following would be expected of them?

                                • A. Be kept up-to-date on the progress of an activity
                                • B. Manage an activity
                                • C. Perform an activity
                                • D. Be accountable for the outcome of an activity
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

                                Question #5

                                Which statement is CORRECT?

                                • A. The configuration management system is part of the service knowledge management system.
                                • B. The service knowledge management system is part of the configuration management system.
                                • C. The configuration management system is part of the known error database
                                • D. The configuration management system is part of the configuration management database.
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

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