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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following CANNOT be provided by a tool?

A) Data
B) Wisdom
C) Information
D) Knowledge

2. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Functions
B) Job descriptions
C) Roles, people or groups
D) Teams

3. Which process is responsible for providing the rights to use an IT service?

A) Access management
B) Change management
C) Request fulfillment
D) Incident management

4. What guidance does ITIL give on the frequency of production of service reporting?

A) Reporting intervals should be set by the service provider
B) Service reporting intervals must be the same for all services
C) Reports should be produced weekly
D) Service reporting intervals must be defined and agreed with the customers

5. Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

A) How do we get there?
B) Where do we want to be?
C) Where are we now?
D) Did we get there?

Solutions: