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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?

A) How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?
B) How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?
C) How do you market and promote the value that IT brings to your organization?
D) How do you continue to deliver applications and services that meet or exceed service level agreements?

2. What are the primary key differentiators for BSM 9.1 that set HP apart from its competitors? (Select two.)

A) Key Performance Indicators (KPI)
B) Service Intelligence Suite (SI)
C) Heads-up Display Monitoring (HUDM)
D) Business Process Monitoring (BPM)
E) Run-time Service Model (RTSM)

3. Which question is best used to qualify a Network Management opportunity?

A) Are you looking to adapt to new initiatives like Cloud Computing?
B) How do you handle Quality Assurance test management?
C) How often do users blame the network for application response time issues?
D) How often do customers complain about an application response time?

4. Where can you find license SKU and pricing information for HP BSM Application Performance Management?

A) Sales Awareness Webinars
B) www.hp.com/software
C) BSM datasheets
D) Pricing Guides on HP Partner Central

5. Which statement best links a customer problem to a solution capability for Systems management?

A) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
B) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Runtime Service Model (RTSM)
C) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)

Solutions: