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Exam Code: HP2-H65
Exam Name: Selling HP Personal Systems Services 2018
Updated: Jul 31, 2026
Q & A: 36 Questions and Answers
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| Section | Objectives |
|---|---|
| Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
| Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
1. With Next Business Day Onsite, what happens if remote support is not possible for the customer?
A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
C) An authorized HP services technician arrives to repair the device onsite on the next business day.
D) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
2. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
A) HP Support Center
B) HP Sales Central
C) HP Cross Sell Solution
D) HP Cirrus
3. Which statement is true about customer challenges relating to productivity?
A) IT spends most of its time reacting to data breaches.
B) 90% of business leaders define distractions as IT's #1 challenge.
C) Business leaders define productivity as their IT department's number one priority.
D) People who work remotely are half as productive as people who work in an office.
4. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
A) HP Support Center
B) HP Sales Central
C) HP Care Pack Central
D) HP Channel Services Network
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A |
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