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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Contractual Services?

A) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
B) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
C) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
D) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets

2. Which statement is true about HP Services for consumers?

A) HP does not offer repair services for consumers.
B) Consumers want to enhance their experience; they are searching for enjoyment.
C) Consumers are concerned about mission critical response times for printing and computing repairs.
D) Consumers do not believe it is important to spend money on their IT.

3. Which areas do the HP Care Pack services cover for consumers?

A) Care services only
B) Deployment, Usage, and Care
C) Configuration, Usage, and Care
D) Usage with HP Smart Friend only

4. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)

A) Partners receive a percentage of the rebate payment on their sales.
B) Partners pay lower list prices on product line (only printer and computer) in scope
C) Partners receive extra rebates on all HP equipment sold.
D) Partners can have more interventions as HP can dispatch them to any existing customer,
E) Partners receive two funded headcount to join their sales team during first year.
F) Partners get priority access to parts for repair,

5. Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?

A) IT outsourced or IT Contract dependent
B) IT Managed or Non IT Managed
C) Internal or External
D) Managed IT and Partially Managed IT

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