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BBPSD Customer Service Sample Questions:

1. Attitudes and assumptions that we make about people are:

A) A common barrier to communication.
B) Likely to help with product placement.
C) A good first impression of customers.
D) Useful when selling to customers.

2. An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A) Customer service professional.
B) Trained salesperson.
C) Effective customer professional.
D) Customer focused professional.

3. When establishing standards of customer service it is helpful if they are specific, achievable, realistic, time bound and:

A) Trusted.
B) Trustworthy.
C) Tested.
D) Measurable.

4. Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A) Contrasting services.
B) Comparing.
C) Standardising.
D) Benchmarking.

5. A common barrier to communicating with customers are the:

A) Lack of shop assistants.
B) Attitudes and assumptions that we make.
C) Use of emails.
D) Busy lives we lead.

Solutions: