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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

A) Activating and Publishing the Segment
B) Automatically Add a New Individual Relationship
C) Send Loyalty Promotion Segments to marketing Cloud
D) Enable Service Connector for Promotion Escalations.
E) Enable Connector Settings on all the Loyalty Objects

2. The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A) Loyalty Segments
B) Member Rewards and Benefits
C) Loyalty product Pricing
D) Loyalty Tiers

3. How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

A) Use Marketing Cloud Connect
B) Use Salesforce Customer Data Platform
C) Use Custom Apex code via a middleware ETL tool
D) Use Marketing Cloud Server-Side JavaScript

4. The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A) December 31, 2023
B) December 31, 2024
C) March 16, 2020.
D) March 31 2024

5. A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?

A) Schedule-Triggered Flow
B) Autolaunched Flow (No Trigger)
C) Evaluation Flow
D) Screen Flow

Solutions: