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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A) To validate if decomposition works on migrated assets
B) To create inventory items to be used in subsequent MACD.
C) To validate if MACD works on migrated Assets.
D) To validate the migrated assets data aligns with assets data model

2. A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A) Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B) UX experience is the most important. Fully design and validate the UX before designing the integration step
C) Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D) Exact data in integration is an input to the ux design. Detailed Design of the integration... can start

3. UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A) Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
B) Raise support case to retrieve a data load report to summarize the data load.
C) Analyze and resolve any errors that were encountered and perform additional data load for any failed records
D) Inform the business that data migration is completed and errors resolved in development

4. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product Service sold has a recurring charge
B) The product/service sold is high volume, one time billing event, such as a pay per view
C) The Product sold is a device accessory such as phone case
D) The product services sold can undergo future attribute changes
E) The product services sold will have child features added in the future

5. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Service Continuity
B) Migrating in/out from bundle offer
C) History of subscription updates and traceability
D) Customer can choose their plan from all pricing books.
E) Supported by digital commerce API

Solutions: