Microsoft 70-404 : TS: System Center Service Manager 2010, Configuring (available in 2010)

70-404 real exams

Exam Code: 70-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Sep 10, 2026

Q & A: 165 Questions and Answers

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Microsoft 70-404 Exam Syllabus Topics:

SectionWeightObjectives
Configuring Incident, Problem, and Change Management20%- Create templates, queues, and views
- Configure service level agreements (SLAs)
- Define incident and problem management workflows
- Configure change management policies and approvals
Configuring Service Manager Infrastructure25%- Configure connectors to Active Directory, SCOM, SCCM
- Configure database settings and data retention
- Configure notification channels and subscriptions
- Configure management groups and security roles
Managing Configuration Management Database (CMDB)20%- Create and configure classes, relationships, and CI types
- Configure CMDB synchronization and maintenance
- Implement change and configuration management processes
- Populate and reconcile configuration items
Customizing and Maintaining Service Manager15%- Backup, restore, and disaster recovery
- Customize forms, views, and console appearance
- Monitor performance and troubleshoot issues
- Deploy and manage management packs
Installing System Center Service Manager 201020%- Post-installation configuration and validation
- Install Self-Service Portal and web components
- Verify system requirements and prerequisites
- Install management server and data warehouse server

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