Oracle 1Z0-1038-20 : Oracle Service Center 2020 Implementation Essentials

1Z0-1038-20 real exams

Exam Code: 1Z0-1038-20

Exam Name: Oracle Service Center 2020 Implementation Essentials

Updated: Jul 28, 2026

Q & A: 73 Questions and Answers

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Oracle 1Z0-1038-20 Exam Syllabus Topics:

TopicDetails
Topic 1
  • B2C Service Service Console Extensions
  • Configure chat and cobrowse
  • Implement workflow
Topic 2
  • Configure Products, Categories, and Dispositions
  • Describe Core Business Objects
Topic 3
  • Create workspaces for the Browser User Interface
  • Set Up Navigation, Permissions and User Accounts
Topic 4
  • Describe B2C Service Analytics
  • Describe mail and mailboxes
  • Work with International Data
Topic 5
  • B2C Service User Interface and Processes
  • Describe standard text and variables
Topic 6
  • Create queues, assignments, and standard application menus
  • Describe agent assistance

Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20

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