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Exam Code: CITM
Exam Name: EXIN EPI Certified Information Technology Manager
Updated: Oct 14, 2026
Q & A: 52 Questions and Answers
CITM Free Demo download
During 2026, competition for EXIN credentials keeps growing, and PassTorrent helps CITM candidates stand on solid ground with a question bank built by a dedicated study team and backed by an equally dedicated after-sales crew.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN EPI Certified Information Technology Manager (CITM) |
| Exam Number: | CITM |
| Available Languages: | Spanish, English |
| Certificate Validity Period: | 3 years |
| Exam Price: | USD 250 - 350 |
| Passing Score: | 66% (33 out of 50) |
| Exam Format: | Multiple choice, Closed book |
| Real Exam Qty: | 50 |
| Related Certifications: | EXIN EPI IT Management |
| Exam Duration: | 75 minutes |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | Recommended: 2–4 years of IT management experience; completion of accredited training is highly recommended |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-epi-it-management/certified-information-technology-manager/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Risk Management | 10% | - Risk treatment and control - Compliance and legal aspects - Risk identification and assessment - Monitoring and reporting |
| Topic 2: IT Organization | 12% | - Roles and responsibilities - Resource management - Competence development - Structure and governance |
| Topic 3: Business Continuity Management | 10% | - Risk assessment and impact analysis - Disaster recovery planning - Plan testing and maintenance - Backup and resilience strategies |
| Topic 4: Vendor Selection and Management | 11% | - Contract negotiation - Selection process (RFI/RFP) - Performance monitoring - Relationship management |
| Topic 5: IT Strategy | 12% | - Business alignment - Technology investment planning - Service catalogue and level management - Enterprise architecture |
| Topic 6: Service Management | 12% | - Change and release management - Incident and problem management - Continuous service improvement - Service level agreements |
| Topic 7: Application Management | 11% | - Development and maintenance - Application lifecycle - User support and optimization - Requirements and testing |
| Topic 8: Information Security Management | 10% | - Confidentiality, integrity, availability - Security policies and frameworks - Data protection and compliance - Controls and incident response |
| Topic 9: Project Management | 12% | - Risk and stakeholder management - Scope, time, cost and quality management - Project delivery and closure - Methodologies and frameworks |
A selection process for new IT staff has started. The Human Resource department has requested to follow the corporate staff hiring protocol. One mandatory item to be included is additional screening. What is verified by doing this?
Correct Answer: C 🗳️
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In testing the business continuity plan, senior business managers wish to compare data which is in both the main and alternative site, before participating in a full interruption test. Which type of test do they want to take place?
Correct Answer: D 🗳️
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Your organization considers a job rotation program. What is the main objective?
Correct Answer: D 🗳️
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The new system (application) is ready for adoption (implementation). The customer is concerned that an instant change-over from the current system to the new system will create a large impact on the user base.
You are requested to propose an approach for adoption. Which of the items listed below is recommended?
Correct Answer: D 🗳️
Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).
When selecting a new vendor, continuity needs to be guaranteed as much as possible. At a minimum, which criteria are considered?
Correct Answer: B 🗳️
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