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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
B) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
C) It is an agent selection component based on attribute matching across all channels.
D) It is a normalized model for all resources and Interactions that provides states for resources and interactions.

2. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Call ID
B) UCID
C) Context ID
D) Call Ref ID
E) Session ID

3. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UCM Spaces, UAC, and Agent Workspaces
B) UAC and Omnichannel DB
C) UAC, Email Snap-In and Omnichannel DB
D) UAC, Agent Workspaces and Omnichannel

4. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A) The Multimedia Cache database is unable to connect.
B) The session timed out due to a browser issue.
C) SMGR is not authorizing Agent to login.
D) An LDAP connection issue was caused due to an incorrect LDAP parameter.

5. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?

A) MessagingSetvice Service Log file
B) CustomerControllerService PU Logs file
C) ORCRestService PU Log file
D) SMSVendotSnapin Service Log file

Solutions: