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Exam Code: 500-444
Exam Name: Cisco Contact Center Enterprise Implementation and Troubleshooting
Updated: Sep 20, 2026
Q & A: 58 Questions and Answers
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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT) |
| Exam Number: | 500-444 |
| Passing Score: | 700 out of 1000 |
| Real Exam Qty: | 55-65 |
| Exam Price: | $300 USD |
| Exam Format: | Drag-and-Drop, Multiple Choice, Scenario-Based |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Troubleshooting Cisco Contact Center Enterprise (CCET) Implementing Cisco Contact Center Enterprise (CCEI) |
| Exam Registration: | Pearson VUE Registration Cisco Official Exam Page |
| Sample Questions: | ![]() |
| Exam Way: | Online Proctored or Onsite at Pearson VUE Test Centers |
| Pre Condition: | Recommended: 1-2 years of hands-on experience with Cisco CCE/PCCE solutions; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/cceit.html |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: PCCE Implementation Initialization | 10% | - Integration Wizard - PCCE Site Addition - CUIC, Live Data and Finesse Integration |
| Topic 2: Troubleshooting | 30% | - Diagnostic Framework - Applied CCE Troubleshooting - Flows and Process Review |
| Topic 3: PCCE Implementation – Configuration | 30% | - Dial Plan Personalization - Scripting - Configuration to Validation - Single Sign-On (SSO) |
| Topic 4: PCCE Implementation Preparation | 30% | - Certificate Administration - Software Preparation - PCCE Deployment and Staging - Planning a PCCE Deployment |
Cisco specifies the following prerequisites for the Cisco Contact Center Enterprise Implementation and Troubleshooting: Recommended: 1-2 years of hands-on experience with Cisco CCE/PCCE solutions; no mandatory prerequisite exam.
Confirm the authoritative details on the official certification page before you register.
As of the latest information, the passing score for the 500-444 exam is 700 out of 1000 and the fee is $300 USD. Cisco sets both, so verify the current figures on the official site before scheduling.
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The Cisco Contact Center Enterprise Implementation and Troubleshooting blueprint centers on these principal domains:
Further domains complete the official outline, and our question bank spans every one.
By understanding the constraint first: most of our candidates are office workers, so the 500-444 bank is elaborately designed for efficiency — focused content with expert-verified answers across the Cisco Contact Center Enterprise Implementation and Troubleshooting objectives, no filler. Safety is engineered in too: payment runs through Credit Card, the world's reliable payment platform, safeguarding the transaction and protecting your interests, so you can buy without misgivings. And because an electronic product cannot be touched before purchase, a free trial download of real bank content lets you see it first — with 24/7 customer service agents ready for any contingency afterward.
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According to the latest exam information, the 500-444 exam includes 55-65 questions and lasts 90 minutes minutes. Practicing under the same limit builds the pacing confidence you will want on the day.
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Book your test center or online session early, and let a fixed date organize your preparation.
Which sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item?
Correct Answer: B 🗳️
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Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
Correct Answer: A 🗳️
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What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)
Correct Answer: A,D 🗳️
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What must be enabled on the CUIC server for CUIC reports to show up in Finesse?
Correct Answer: C 🗳️
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What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)
Correct Answer: A,C 🗳️
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