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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

Question 1

Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A. Coach and Learn
B. Analyze module
C. Contact Recording
D. Live Monitor
E. Quality Management

Question 2

A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?

A. Select Edition
B. Server Edition
C. Basic Edition
D. Preferred Edition
E. Essential Edition

Question 3

Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?

A. Call Handling
B. Multi-channel
C. Productivity
D. Mobility
E. Savings

Question 4

Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)

A. Grow my business
B. Meet the UC needs of road warrior employees
C. Improve the customer experience
D. Add secure mobility features
E. Increase profitability

Solutions: