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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) SIP OPTIONS timeout
B) Codec mismatch between trunks
C) Browser pop-up restrictions
D) Missing SRTP encryption

2. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
B) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
C) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
D) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.

3. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A) SAML single sign-on
B) TFTP authentication
C) SNMPv3
D) CAPF enrollment

4. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Ensure the Condition node is present in the flow for post activities.
B) Add the Media Stream node after the Agent Answered event.
C) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D) Configure the Scripted AI Agent.

5. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) Multimedia profile
B) Call recording policy
C) ANI validation rule
D) Desktop layout JSON

Solutions: